STORE POLICIES

Payment Methods

We accept all major credit and debit cards, as well as PayPal, Shop Pay, Apple Pay, and Afterpay. All payments are securely processed through our website.


Processing Time

All Clean Beauty Charlotte products are handmade and packaged with care. Please allow up to 7 business days (excluding weekends and federal holidays) for order processing. Orders are shipped throughout the week, and you will receive tracking information once your order is on its way.


Shipping

We ship via USPS First Class or Priority Mail.
We also offer international shipping.

Free shipping is available for U.S. orders over $49.99 (after taxes and discounts).

Once your tracking number is issued, please allow 24–48 hours for updates to appear.

Delivery times (after processing):

U.S. Orders: 3–5 business days

International Orders: 7–21 business days (varies by destination)

Please note: Clean Beauty Charlotte is not responsible for lost, stolen, or damaged packages. Any claims must be filed directly with USPS.


Local Pickup

Local pickup is available for customers in the Charlotte area at:
9307 Monroe Rd, Charlotte, NC 28270

Pickup orders are ready within 7 business days.

Once your order is ready, you will receive an email to choose from available pickup time windows.

Please arrive during your selected window. If missed, you’ll need to reschedule for the next available slot.


Local Delivery

We offer local delivery within the Charlotte area for a small fee.

Local delivery orders are processed within 7 business days.

Once your order is ready, we will contact you to schedule a delivery window that works best for you.

Deliveries are made only during your selected window. Please ensure someone is available to receive your order.


Returns & Exchanges

Due to the nature of our handmade and cosmetic products, we do not accept returns or refunds.

We do allow exchanges for non-cosmetic items (such as tools or accessories) within 3 days of delivery.
If there is an issue with your order, please email cleanbeautyclt@gmail.com with a description and photo(s) of the issue.


Incorrect Address

Entered the wrong address at checkout?
You have 24 hours to notify us at cleanbeautyclt@gmail.com with your updated shipping information.


Customer Service & Business Hours

Customer service inquiries are answered during our standard business hours:
Monday – Friday: 8:00am – 5:00pm (EST)
We are closed on weekends and holidays. Messages sent outside business hours will be answered the next business day.

Our Legacy

Oct 10 2019

First Braiding Class

Took my first official braiding class with my cousin Ta’Shara at Just Gorgeous Braids — the moment that sparked my passion for hair artistry.

MAY 15 2020- Soft Launch

Clean Beauty Charlotte began on May 15, 2020, with an online store featuring handmade cleansers, lip gloss, and body butters, all lovingly crafted in my mom’s dining room. This humble start set the tone for a brand built on clean ingredients and heartfelt care.

May 25 2020

On May 25, 2020, Clean Beauty Charlotte officially launched, expanding its reach beyond close friends and family. This marked the beginning of sharing clean, handmade beauty with a growing community who values quality and self-care.

August 15 2020

Clean Beauty Charlotte held its first brand photoshoot, capturing the essence of clean beauty and setting the visual tone for the journey ahead.

August 27 2020

Completed a lash class with my Aunt, Kelly Clark, at Haven Spa Boutique — deepening my skills and passion for beauty.

Oct 28 2020

First Batch of Tea Tree Peppermint Cleansers Arrived

Thrilled to launch this refreshing, natural cleanser crafted to purify and soothe your skin — the perfect start to clean beauty!

October 31st 2020

Debut Pop-Up Market

Hosted my first pop-up at Charlotte Open Air Market — connecting with the community and sharing Clean Beauty Charlotte in person.

Nov 2 2020

During this time, I experienced the loss of my uncle, a deeply personal moment that challenged me but also strengthened my commitment to building Clean Beauty Charlotte. His memory continues to inspire the care and intention behind every product.

Nov 7 & 8, 2020

Second Weekend at Charlotte Open Air Market

Returned to share more Clean Beauty Charlotte favorites with the community, building connections and growing the brand’s local presence.

Nov 22 2020

Moved into Our First Office Space

Took a big step forward by securing a dedicated space to grow Clean Beauty Charlotte — a true milestone for our brand journey.

Nov 30 2020

Orders Going Out!

Excited to send Clean Beauty Charlotte products out to customers — sharing the love of clean, handcrafted beauty one package at a time.

Apr 12 2021

In Loving Memory of Grandma Sheila

Lost my grandmother, Sheila, to cancer. Though we didn’t have every summer together, the ones we did were full of love and little routines I’ll never forget — like watering flowers in her backyard in Buffalo. She was a strong, family-centered woman, and I miss her deeply.

Apr 24 2021

Birthday Restock from San Francisco

Launched a special birthday restock while visiting San Francisco. It was a successful drop that marked a powerful moment of growth and momentum for Clean Beauty Charlotte.

Apr 25 2021

In Loving Memory of Grandpa Jimmy

Said goodbye to my grandfather, Jimmy — a man full of character who brought both joy and chaos into our lives. I remember riding around in his Expedition and how he introduced me to horseback riding, something I later explored myself. Known to many as Jimmy Lee, to know him was to love him — wild stories and all. I miss him dearly.

Apr 27 2021

Back in Charlotte, Shipping Birthday Restock Orders

Returned from a birthday trip to San Francisco and jumped right into packing and shipping orders from my birthday restock. A busy and rewarding day celebrating growth and gratitude with every package sent.

May 23 2021

1-Year Anniversary Pop-Up

Celebrated one year in business with a special pop-up shop featuring amazing local vendors. A beautiful moment of community, growth, and gratitude.

Dec 6 2021

Enrolled at Muse Cosmetic Institute to begin my journey in nail artistry — expanding my skills and commitment to clean, creative beauty.

Dec 29 2021

My At-Home Nail Desk Setup

Shared my at-home nail desk setup for the first time. I felt a little silly putting it together in my room, but I’m so glad I captured that moment — it was the start of something real.

Jan 14 2022

First Self-Care Sunday

Launched my first Self-Care Sunday event, creating 18 curated self-care bags for purchase and delivering them straight to your door — spreading wellness and joy with every package.

Apr 28 2022

Launched Legendary Summer Braid Special

Kicked off my legendary summer braid special that had me booked 2–3 months in advance. Braiding from sun up to sun down, sometimes overnight, it was an intense season that led to burnout—but definitely a summer to remember.

Dec 15 2022

Nail School Graduation

Proudly graduated from Muse Cosmetic Institute, marking a huge step forward in my clean beauty and nail artistry journey.

Mar 3 2023

First Hair Setup at Blendsorial

Set up my first official hair station at Blendsorial Barber Shop in University City, Charlotte — a new chapter in building my beauty brand and client experience.

Apr 8 2023

Moved Into My Own Suite

Leveled up by moving into my own nail and hair suite at La Bonne Vie Salon. It felt so good to finally have a space of my own — a major step in owning my craft and creating a personalized experience for my clients.

July 15 2023

First Retail Launch

My cosmetic products hit store shelves for the first time, featured at Tisun Beauty in Northlake. A huge moment for Clean Beauty Charlotte — seeing my brand in a retail space made it all feel real.

Aug 9 2023

Transitioned Back to Home-Based

Moved out of my suite and returned to being home-based. A necessary shift that allowed me to realign, refocus, and continue serving clients with intention and care — right from home.

Aug 9 2023

Beyoncé Renaissance Concert

Attended the Beyoncé Renaissance concert — an unforgettable experience that shifted my entire perspective. The energy, the creativity, the empowerment… it truly changed my life.

Nov 18 2023

First Holiday Pop-Up Shop

Hosted my very first holiday pop-up shop boutique experience — a cozy, festive space where shoppers could connect, support small businesses, and kick off the season with clean beauty and good vibes.

Feb 8 2024

Launched My First Painted Tree Boutique

Opened my first boutique location at Painted Tree — while 7 weeks pregnant. A powerful moment of growth, blending new beginnings in both business and motherhood. Proof that I can build the life and brand I envision, even while creating life.

Mar 26 2024

Officially Became a Licensed Manicurist in NC

Earned my North Carolina manicurist license — a proud achievement that marks dedication, skill, and the beginning of a new chapter in my professional beauty journey.

Apr 27 2024

Gender Reveal & Goodbye

On the same day I found out I was carrying a baby boy, we laid my son’s father to rest after his tragic passing. It was a day suspended between joy and grief — a deeply emotional moment that reminded me of life’s fragility and the strength it takes to keep moving forward.

May 4 2024

Launched Second Painted Tree Location

Expanded Clean Beauty Charlotte with the launch of my second boutique location at Painted Tree. A proud moment of continued growth, reach, and resilience — even while navigating personal transitions.

May 31 2024

Launched Natural Body Butters for Moms & Babies

Introduced my nourishing line of natural body butters specially formulated for moms and babies — designed to provide gentle, clean care for the whole family.

Sept 23 2024

Welcomed My First Born

Brought my first born into the world — a life-changing moment filled with love, gratitude, and new purpose. Becoming a mother deepened my why and continues to inspire everything I create.

Nov 9 2024

Moved Into Bling Nail Studio

Leveled up once again by moving into Bling Nail Studio — a new space to grow, serve clients, and continue building my clean beauty vision in a fresh, inspiring environment.

Dec 14 2024

Holiday Pop-Up with Identity Thrift

Participated as a pop-up vendor in Identity Thrift’s Annual Holiday Clothing Drive — a meaningful opportunity to support the community, connect with conscious shoppers, and spread holiday cheer through clean beauty.

Dec 22 2024

Simply Vibes Apothecary Christmas Event

Joined Simply Vibes Apothecary as a vendor for their Christmas shopping event — a festive and successful day that blossomed into a beautiful business collaboration. We’re now proud to be their official jewelry vendor.

Jan 28 2025

Received Major Cosmetics Inventory Shipment

Received a huge shipment of cosmetic inventory — a major step forward in scaling Clean Beauty Charlotte. A proud moment marking growth, preparation, and bigger visions for what’s to come.

Feb 11 2025

First Day at Paul Mitchell School Charlotte

Began my journey toward earning my cosmetology license at Paul Mitchell School Charlotte. A bold step in expanding my skills, deepening my craft, and continuing to grow as a beauty professional.

Apr 4 2025

Soft Grand Opening of Our First Retail Store

Held the soft grand opening of our very first retail storefront — a trial run filled with purpose, learning, and lessons that shaped the future of Clean Beauty Charlotte. A foundational step toward creating the in-store experience we envision.

Apr 21 2024

Embracing Motherhood Fully

Took a moment to pause and embrace the journey of motherhood — preparing my heart and life to welcome a second son. Honoring the sacred transition of becoming a mother of two and all the love, strength, and softness it brings.

May 16 2025

Volunteered for Prom Project at Hopewell High

Volunteered with Paul Mitchell’s Design Team for the Prom Project at Hopewell High School — offering nail services to high school girls to help them feel confident, celebrated, and beautiful for their big night. A reminder of the power of giving back through beauty.

June 2025

Continuing Growth and Vision

Building on all the milestones so far, focusing on expanding Clean Beauty Charlotte’s impact, deepening client relationships, and creating with purpose. Excited for what the future holds!