Shipping Policy

 

United States Shipping Policy

All orders are process within 2-7 business days. Made to order items have at least one week processing time. Shipping is 2-4 business days with USPS. Processing and delivery can take up to 5-14 business days.

Free economy shipping on orders $60+
Free standard shipping on orders $75+
Free express shipping on orders $150+

 

International Shipping Policy

All international orders are processed within 2-7 business days. Shipping time is 7-14 days. 

 

Local Pickup

Free local pickup is available at our storefront:

Clean Beauty Charlotte
4551 Highway 24/27 E 
Unit #1
Midland, NC 28107

Pickup hours are during normal shop operating hours. You will receive an email or SMS once your order is ready for pickup

 

Local Delivery

Available within our delivery radius.

  • Minimum order: $40
  • Delivery fee: $10
  • Delivery Window: Fri-Sun, 12pm-4pm
  • You will receive a notification once your order is out for delivery.

Free delivery on orders $75+

 

Lost/Stolen Packages

Once a package is marked "Delivered" by the carrier, Clean Beauty Charlotte is no longer responsible for lost or stolen packages. If you cannot locate your package:

  1. Check your mailbox and surrounding areas
  2. Ask neighbors or building offices
  3. Contact USPS for assistance

 

Damaged Items

If your items arrive damaged, please contact us within 24 hours with photos of the product and packaging so we can assist you. 

 

Order Changes

We cannot make changes to an order after it has been fulfilled or shipped. If you need to correct your address, email us immediately after placing the order. 

 

Return/Exchange Policy

Due to the nature of skincare, beauty products, and services, all sales are final. However, if you experience an issue with your order, please reach out - we are happy to help make it right.

 

💖 Thank You

Thank you for supporting Clean Beauty Charlotte — where self-care meets clean ingredients and everyday luxury.