Store Policy
Payment Method
All payments can be made directly through our website! We accept payments from all major credit cards.
Processing Time
Clean Beauty products are 100% handmade, packaged, and shipped by one person. Processing time is 3-7 business days. Processing times does not include weekends or federal holidays. Orders are processed once a week on Wednesday. Orders must be placed before 1pm to processed and shipped on Wednesday. Orders placed after 1pm will be processed the following week.
Shipping
Clean Beauty ships via USPS First Class or Priority Mail. All claims involving lost, damaged, or stolen packages must be resolved with USPS directly. Once you receive your tracking number, please wait 24-48 hours for your tracking number to update. Orders over $49.99 will receive free shipping.
Local Pickup
Local Pickup orders are available to customers who live in the Charlotte area. Local Pickup orders are processed within 3-7 business days. Our Pickup Window are Wednesdays from 10am-2pm. No orders can be picked up after 2pm.
Local Delivery Orders
Local Delivery is available to customers who live in the Charlotte area. Local Delivery orders are processed within 3-7 business days. Local Delivery Orders will be delivered on Wednesdays after 6pm.
Returns & Refunds
Due to the nature of our products, we do not accept returns or refunds. If there is any type of issue with your order, please email us at cleanbeautyclt@gmail.com with proof of discrepancies.
Wrong Address
If you entered the incorrect address when checking out, you have 24 hours to contact us at cleanbeautyclt@gmail.com to fix your information.
Business Hours
Monday: 9:00am-4:00pm
Tuesday: 9:00am-4:00pm
Wednesday: 9:00am-4:00pm
Thursday: CLOSED
Friday: CLOSED
Saturday: CLOSED
Sunday: CLOSED